HappyCo, the leading maintenance platform trusted by more than six million units globally, today announced a partnership with Bilt, the neighborhood commerce and rewards platform, to integrate its maintenance and inspection technology with Bilt Neighborhood OS™. The partnership connects the service requests residents make through Bilt with the work property teams manage in HappyCo, from documenting an issue at move-in to completing the repair. HappyCo customers resolve work orders 33% faster and complete unit turns a full day sooner.

Bilt Neighborhood OS is an AI platform that helps businesses grow by reaching new customers and building loyalty through personalized experiences in their neighborhood. It integrates with the systems properties already use to bring property services, payments, rewards and Neighborhood Benefits™ into one unified resident experience, from apartment discovery to renewal. Through that connected layer, Bilt’s AI agents execute tasks on behalf of residents and operators across the property and Bilt’s neighborhood network of 50,000+ merchant partners, including restaurants, grocery stores, laundromats, sports venues, fitness studios and more.

With HappyCo, residents can troubleshoot common maintenance issues or open a service request right in Bilt, with no extra app or login. Requests flow to the property team as work orders, and residents stay informed in Bilt until the issue is resolved. If a community’s laundry room is out of service, teams can coordinate the repair while Bilt issues residents a credit for a nearby laundromat or dry cleaner.

“Bilt Neighborhood OS connects the entire resident experience in and around the home, and HappyCo gives property teams the operational tools to follow through,” said Jindou Lee, CEO of HappyCo. “Together, we’re connecting the resident’s request with the inspection record, work order and technician workflow, so teams spend less time moving information between systems and more time getting the work done.”

The partnership builds on Bilt’s nationwide network of more than 8 million members, with its platform powering one in four U.S. apartment buildings. Bilt has delivered more than $1 billion in value back to members, helping them cover housing payments, pay down student loans, book travel and more. Through Bilt’s monthly Rent Day®, residents can access bonus rewards and exclusive experiences, and play for the chance to have their rent covered through Rent Free™.

“How a building responds when something goes wrong is one of the clearest measures of its service,” said Ankur Jain, Founder and CEO of Bilt. “With HappyCo now on Bilt Neighborhood OS, operators can help coordinate a repair and put neighborhood services to work for residents while the fix is underway.”

About HappyCo

HappyCo powers the leading maintenance platform for apartment communities, trusted by owners and operators representing more than 6 million units globally. Its platform covers maintenance operations, maintenance services, asset management and asset evaluation, connecting data, workflows and AI so owners, operators and maintenance teams can prevent problems proactively, scale efficiently and create better places to live. Founded in 2011 in Adelaide, Australia, HappyCo is privately held with a remote workforce throughout the U.S., Canada and Australia. For more information, visit happy.co.

About Bilt

Launched in 2021, Bilt is the membership for where you live and the Neighborhood Operating System (OS) powering everything around it. More than 8.2 million members use Bilt to earn rewards on housing payments, build a path to homeownership, and redeem the highest value rewards currency on the market across travel, dining, fitness, sports, and more. With Neighborhood OS™, the AI platform to help businesses grow through the neighborhood, Bilt connects multifamily property managers, travel advisors, sports organizations, and more than 50,000 merchants nationwide with nearby customers. Bilt powers 1 in 4 U.S. apartment buildings, including those in the Bilt Alliance, built with some of the nation’s largest owners and operators. For more information, visit www.bilt.com and download the Bilt app.

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