Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today released its sixth annual Sustainability Report, detailing the company’s progress during its fiscal year 2026 (Feb. 1, 2025- Jan. 31, 2026) across responsible AI, climate action and community impact as the company continued to drive enterprise adoption of the Genesys Cloud™ platform and its AI capabilities.

As organizations increasingly rely on AI to transform customer and employee experiences, Genesys continued to invest in the governance, sustainability and trust essential for scaling the technology responsibly. The progress highlighted throughout the report reflects the company’s belief that responsible innovation requires meaningful progress across environmental stewardship, responsible AI and long-term business resilience.

Climate progress remained at the forefront of the company’s sustainability strategy during the 2026 fiscal year. Genesys reduced overall greenhouse gas emissions by 15% organically compared to the previous year while maintaining carbon-neutral operationi for its Genesys Cloud platform. Validation of the company’s near-term Science Based Targets initiative (SBTi) targets reinforced its pathway toward achieving net zero by 2040, and LEED Platinum certification for its Chennai, India office, along with LEED Gold certifications for its Paris and Brest, France offices, expanded its global portfolio to eight LEED-certified workplaces, including four Platinum and four Gold facilities.

The report showcases several milestones that reinforced the company’s commitment to responsible AI. Genesys earned ISO/IEC 42001 certification for the Genesys Cloud platform, launched the Genesys Cloud Trust Center to provide customers with greater transparency into its security, privacy and AI governance practices, and became a partner of the World Economic Forum (WEF) Center for AI Excellence.

“Sustainability is how we create long-term value for our customers, employees, partners, communities and the planet,” said Bridgette Bell McAdoo, chief sustainability officer at Genesys. “As AI reshapes customer experience, we’re focused on advancing innovation responsibly, reducing our environmental impact and helping organizations create better outcomes for the people they serve. We believe responsible innovation and sustainable business growth go hand in hand.”

Additional FY26 highlights include:

  • More than 33 million conversations between charities and people in need were enabled through the Genesys Charitable Discount Program since FY24, advancing the company’s goal of enabling 80 million charitable conversations by FY31.

  • Genesys earned a fourth consecutive EcoVadis Gold Medal, placing the company among the top-performing companies globally for sustainability and responsible procurement.

  • Employees logged nearly 12,000 volunteer hours, supporting more than 1,000 nonprofit organizations worldwide.

As organizations continue to adopt AI at scale, Genesys is focused on helping customers innovate with confidence. During FY26, the company introduced innovations across Genesys Cloud, including Genesys Cloud AI Studio, AI Guides and enhanced agentic AI capabilities, that enable organizations to build and govern intelligent experiences with greater transparency, control and trust. Together with continued progress across climate action, governance and community impact, these advancements demonstrate how Genesys is building the future of agentic experience orchestration through trusted innovation.

Read the full sustainability report here.

Forward-Looking Statements

Statements in this press release that are not historical or current facts are forward-looking statements that involve risks and uncertainties. Unless required by law, Genesys undertakes no obligation to update or revise any forward-looking statements to reflect circumstances or events after the date of this press release.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.Genesys.AI.

© 2026 Genesys. All rights reserved. Genesys, the Genesys logo and Genesys Cloud are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

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This has been achieved through emissions reductions and application of carbon credits against residual emissions.

 

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