New analysis from the healthcare outsourcing company finds that non-emergency medical transportation providers lose the most revenue in back-office operations — unanswered calls, dispatch gaps, and broker-compliance issues — rather than on the road.

Vancouver, WA, United States, 1st Sep 2026, Grand Newswire – SS Support Network LLC, a U.S.-registered healthcare and non-emergency medical transportation (NEMT) back-office outsourcing company founded in 2020, today released its 2026 NEMT Back-Office Report and announced a free operations audit for U.S. transportation providers. Drawn from the company’s work across more than 200 clients and over 200,000 processed claims, the report identifies where NEMT providers lose trips, revenue, and broker trust, and finds that the costliest failures occur in back-office operations rather than in vehicles or drivers.

The report arrives as demand for medical transportation rises and broker requirements tighten. Industry data places the U.S. NEMT market at roughly $17 billion with mid-single-digit annual growth, while U.S. Census Bureau projections indicate 73.1 million Americans will be aged 65 or older by 2030. Published industry analyses estimate NEMT driver turnover above 64% annually and put the cost of missed medical appointments to the U.S. healthcare system at approximately $150 billion per year, with transportation barriers among the leading contributors.

According to the report, most providers focus on vehicles and drivers while the largest financial losses occur elsewhere: after-hours calls sent to voicemail, will-call returns left unmanaged, broker portals worked inconsistently, and credentials that lapse unnoticed until trips stop or an audit occurs. SS Support Network states that these gaps reduce trip volume, weaken broker relationships, and lower customer satisfaction even when a provider’s fleet and drivers perform well.

The company reports measurable results from its own engagements. In anonymized client outcomes, SS Support Network released $28,000 in previously held Modivcare billing for payment, generated approximately $9,800 in new broker-driven revenue for another provider within about two months, and helped raise one transportation company’s public review rating from 1.8 to 3.7 through consistent, in-name customer support. In a separate engagement, an East Coast NEMT provider transferred its full back office to the company and expanded from a single state to multiple states while SS Support Network continued to manage day-to-day operations for more than two years.

“Most NEMT owners assume their problem is vehicles and drivers,” said Nimra Khalid, Co-Founder & Chief Operating Officer of SS Support Network. “In our experience, the revenue is usually lost in quieter places — a phone going to voicemail overnight, a broker portal left untouched, a credential that expired. When the back office is corrected, the same fleet completes more trips and retains more broker business.”

Alongside the report, SS Support Network is making a free operations audit available to U.S. NEMT providers. The audit is a written review of a provider’s calls, dispatching, scheduling, and broker activity that identifies specific operational issues and recommended corrections, provided at no cost. The company’s agents are HIPAA-trained and operate under a signed Business Associate Agreement (BAA), working within a provider’s existing dispatch software and broker portals, including Modivcare, MTM, and Access2Care.

“Operators should be able to see where they are losing money, in writing,” Nimra added. “If we are not the right fit, the audit says so.”

The 2026 NEMT Back-Office Report and details of the free operations audit are available at https://sssupportnetwork.llc/.

About SS Support Network
SS Support Network LLC is a U.S.-registered business process outsourcing (BPO) company founded in 2020 and headquartered in Vancouver, Washington. The company provides back-office operations for healthcare and transportation businesses, including 24/7 call handling, NEMT dispatch, patient scheduling, medical billing, and provider credentialing, delivered by HIPAA-trained teams serving clients across all 50 U.S. states. More information is available at https://sssupportnetwork.llc.

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